We take your privacy very seriously. This privacy notice explains when and how we collect personal data, how and why we use it, how we might share it, as well as how we keep it secure. It also explains your rights in relation to your personal information and how you can contact us with any queries about your personal information.
- Who we are
Dawg Care Walking and Boarding is a business run by Tracy Sleeman. Dawg Care, Walking and Boarding is a ‘Data Controller’ as defined by the General Data Protection Regulations (GDPR). Throughout this privacy notice Dawg Care, Walking and Boarding is referred to as ‘we’, ‘us’ and ‘our’.
- What information will we collect from you?
For the purposes set out in section 4), we collect your personal information. We do not have any requirement to collect ‘special category’ information.
Your personal information includes your name, address, telephone number, email address, financial information, telephone numbers and Social Media information. We may also collect other details subject to the nature of the work we carry out for you, including: details of your spouse/partner and dependents or other family members as necessary to deliver our service to you.
‘Special category’ information includes racial or ethnic origin, trade union membership, genetic data, criminal convictions and information concerning your health, sex life or sexual orientation.
‘Special category’ data will not normally be processed by us.
- Sources of personal information
We collect personal information through a number of means, including:
- From you providing this to us in a face-to-face meeting, or via telephone, e-mail, social media or completion of an online form
- Referrals from third parties you deal with
- Digital tracking technologies
- How and why we use your personal information?
We may collect information from you to allow us to:
- Provide you with details about our services
Prior to entering into a contract with us to provide you with services, you are likely to want information from us relating to the services you require. We will collect your personal information so as to provide you with this service information.
- Administer applications for sub-contracting with us
If you enquire about a vacancy or apply for a position with us, we will collect your personal information so as to provide you with further details regarding the position of interest and to administer the application process. In the event you provide us with consent to do so, we will use your personal information to provide you with details of vacancies which become available in future.
- Deliver services to you
We will collect and process your personal information as necessary to deliver services to you as you have requested pursuant to our contract with you.
- Provide for billing of services procured from us
In the event you owe us money, we will use your personal information to aid us in recovering this debt. It is in our legitimate business interest to do this.
- Manage and deal with complaints
In the event you make a complaint, we will process your personal information as part of our investigation into, and management of, the complaint and defence of any legal claim.
- External audits and quality checks
Files relating to your contract and containing personal information may be inspected by third party auditors (including but not limited to the Local authority and our Insurers) to ensure we maintain service quality and operational standards in the interests of our clients and in support of our legitimate business interest to maintain our Local authority licensed status.
- Improve operational effectiveness
Your personal information may be processed as part of statistical analysis in support of our legitimate business interest of ensuring we operate as effectively and efficiently as possible, so we can provide our clients with the best possible service at the best possible price.
- Provide for your partaking a prize-draw or survey
It is in our legitimate business interest to monitor service standards and as part of this we may use your personal information to invite you to provide us with feedback and in analysing any feedback. As part of providing us with feedback, you may grant consent to use of a testimonial you have provided on our marketing materials and websites. If as part of providing us with feedback you enter into any associated prize-draw, we may process your personal information in operating this.
- Monitor and audit usage of our websites and make improvements to these
When visiting our websites, anonymous online identifiers derived from your personal data (including gender, geographic location and other demographic location) will form part of an aggregated data set. This aggregated data will be used to monitor the performance of our websites, in particular to monitor technical faults and to make improvements to usability and enhance the visitor experience. This anonymous personal information may be shared with advertising partners, digital consultants and digital publishers to serve advertising to you relating to our services, events or changes concerning Dawg Care Walking and Boarding. This is because it is in our legitimate business interest to enhance the performance of our digital assets and effectively target the promotion of our services.
Our websites may contain links to other websites so as to provide you with easy access to third party content we believe may be of interest. These sites will not be under our control and will therefore not be governed by this Privacy Notice. We are not responsible for the protection and privacy of that personal information of yours that is shared with these third party websites. We recommend you familiarise yourself with the privacy statements and cookie policies of these third party websites.
- Communicate with you about services, events and changes concerning Dawg Care, Walking and Boarding (i.e. marketing)
We have a legitimate business interest to process your personal information in order to promote our services, events and news concerning Dawg Care Walking and Boarding. We will not normally require your consent to process your personal information for these purposes, where we do, we will seek this separately and clearly.
We will process your personal information to send you communications relating to our services, events and changes to Dawg Care, Walking and Boarding in electronic format with your consent.
Where you have not provided consent, it is in our legitimate business interest and where we have carried out a Legitimate Interest Assessment which reasonably confirms your interests, freedoms and rights do not override our legitimate business interest, we will process your personal information to communicate with you via means other than email.
Where we send ‘marketing’ communications to you by email we may collect information about your engagement with this content, your web browsing activity, operating system and IP address. We may collect this information to improve the communications you receive so that these provide the greatest value to you and in support of our legitimate business interest of promoting our services and/or retaining your custom. If you wish to cease receiving such communications you can opt-out using the appropriate links in any such email that is sent to you, or you can contact us at firstname.lastname@example.org. You may continue to receive emails relating to any services we are providing.
We do not knowingly target communications, ‘marketing’ or otherwise, at children.
We will never sell your personal information to third parties for their ‘marketing’ or any other purpose.
- Keeping your personal information secure
We take the security of your personal information very seriously and have appropriate security measures to prevent personal information being lost or damaged through accident or unlawful access. Those accessing your data will do so in an authorised manner and are subject to a duty of confidentiality. We also have stringent technological and, where possible, physical controls in place to restrict access to our systems and documentation.
We have procedures in place to deal with any suspected data breach and will inform you and any relevant regulator in the event of a suspected data breach where we are legally required to do so.
- Who might we share your information with?
We may share your personal information with relevant third parties as necessary to deliver services to you as contracted. These parties include, but are not limited to:
- Sub-contractors, who provide services on behalf of Dawg Care, Walking and Boarding. The contract in place with these subcontractors imposes the same high standards of data protection as provided by this policy.
- Veterinary Practices in the event we need to take your pet for medical reasons
- Our Insurers in the event we need to make a claim on our policy
Where the sharing of your personal information is not necessary to provide the services you have requested from us or for reasons elsewhere stated in this privacy notice, your consent will be sought prior to this personal information being shared.
- How long do we hold your information?
Where we are providing or have provided services to you, we will keep your personal information for as long as is necessary to deliver the contracted services you have requested from us or to comply with legal obligations, resolve disputes and legal claims, as well as enforce the terms of our contracts. In other circumstances we will hold personal information for as long as is necessary and in accordance with this privacy notice.
In some instances we will anonymise your personal information in order to provide for statistical analysis over periods extending beyond the retention period, we therefore cease to process your personal information as part of this statistical analysis.
- Your rights
Under the General Data Protection Regulations you have the rights set out below.
- The right to be informed
- The right of access
You have the right to request access to the personal information we hold about you.
- The right to rectification
You have the right to request that any personal information is rectified if this is inaccurate or incomplete.
- The right to erasure (the right to be forgotten)
You have the right to request the erasure of your personal information where there is not a compelling reason for us to continue to hold this.
- The right to object
You have the right to object to processing of personal information on the grounds of legitimate interest. Where we can demonstrate compelling legitimate grounds for the processing, which override your interests, freedoms and rights, your personal information may continue to be processed.
- The right to restrict processing
You have the right to request that we block or restrict the processing of your personal information in certain circumstances.
- Rights relating to automated decision-making and profiling
We do not subject your personal information to automated decision-making.
When exercising these rights, we will go through a process of verifying your identify to ensure data is not disclosed to parties that do not have the right to receive it. These rights can be exercised without cost but for circumstances where requests made of us are excessive in their frequency or scope, or are unfounded, a reasonable fee will be charged.
Responding to a request to exercise a right:
We will aim to respond to all requests within one calendar month but in some circumstances it may take us longer to respond if your request is one of a series of requests, your request is particularly complex, you are requesting excision of multiple rights at once, or we are having difficulty verifying your identify.
- Where your personal information is held
Information may be held at our offices and those of relevant third parties (see section 5) Who might we share your information with?) with whom your personal information may be shared for the reasons set out previously. We will not transfer your personal data to parties outside the EEA.
- Making a complaint
If you are not satisfied with our response to your comment or question relating to our processing of your personal information and you think we are not processing your personal information in accordance with legislation, you can complain to the Information Commissioner’s Office (ICO).
- Transferring your personal information outside of the EEA
We do not transfer your personal information outside of the EEA.
Non-EEA countries do not have the same data protection laws as the United Kingdom and EEA.
- Contact us
You can contact us about your personal information or our processing of this using email@example.com or by calling 07950 010285. Alternatively you can write to us at the below address:
Dawg Care, Walking and Boarding
5 Lock Road